FAQs
Despatch & Delivery
Average delivery times: U.K 3 - 5 days delivery.
All Items are despatched by either Royal Mail tracked delivery or DPD tracked courier services.
All products are shipped discreetly in a brown box with absolutely no indication as to the contents.
Goods that are in stock are dispatched within one working day Monday to Friday. If for any reason we are out of stock, we would expect to dispatch the goods in about 7 days. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.
Returns Policy.
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
1. The goods must be unused.
2. The goods must be returned in original condition & packaging.
3. All Toys & Fetish equipment must be returned in hard boxes. Not polythene bags or jiffy bags.
4. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
5. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
6. The goods must be received back within 30 days from the day you receive your order.
7. Lingerie and items of clothing must be returned unworn and still in its original packaging.
8. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods and no refund will be granted.
Contact Information
Vanilla To Vixenemail : vanillatovixen@gmail.com